Shipping & Returns Policy

Opening hours

Access to Mind High Club's online Toolkit contents are available 24/7, however access to our professionals, customer service and shipping of goods is available within normal business hours only. The hours are as follows:

Monday to Friday 8.30 am - 5.00 pm (AEDT)

Saturday, Sunday, national and NSW public holidays - Closed

Delivery information 

Our Mind High Club Express & Advanced Toolkits are available worldwide. They are 100% online and accessible from anywhere.

For Advanced Toolkit customers only, as part of the package they have professional nutrition and supplements advice included, they will have access to the purchase of practitioner-grade health supplements under the guidance and direction of one of our qualified practitioners. Orders are fulfilled via our website with a bespoke link for each customer, and shipped directly to the customer from our headquarters via courier.

We make every attempt to provide a responsive, fast & reliable service, however, please note our delivery timeframes are an estimate only. The delivery periods provided are used as guide as provided by our partner courier service, and depend on whether you live in a central or rural area. We are not responsible for delivery delays.

Delivery time-frames:

  • Standard Delivery - 2-5 business days
  • Express Delivery- 1-2 business days
  • International Delivery (New Zealand only) - 5-10 business days

Delivery charges:

  • Free Delivery - for all orders $99 and above in value
  • Standard Delivery - $9.99 flat rate
  • Express Delivery- $14.99 flat rate
  • International Delivery (New Zealand only) - $19.99 flat rate

International deliveries:

We are not currently facilitating deliveries outside of Australia and New Zealand at this time, however please email hello@mindhighclub.com if you have a specific enquiry with this as we may be able to assist with a special order.

 

Returns & Refunds Policy

If you require a refund or replacement under any circumstances, the request must be made within 7 days of the order being received (this includes any products that may be missing from your order). Any requests made after this time will not be approved. 

A refund or replacement may be provided if: 

  • You receive a faulty product. Note: Change in taste or appearance does not always mean the product is faulty and in this case, no refund or replacement will be approved
  • You receive a product that has been damaged during transit, approval will be at our discretion
  • You receive a product that was not what you ordered
  • You have ordered a product incorrectly or there has been a change of mind

Conditions of approved refunds or replacements

If we have approved a refund or a replacement and you are required to return the original product, it must be received by us within 7 days of approval and in a resalable condition. Returned products that are damaged during transit will not be replaced or refunded if packaged inadequately. 

Refunds or replacements will be processed once we have received the original product back (if requested). Refunds will be processed via the same method used to purchase the products. 

 

Please note, postage charges back to us may be at your own cost. This will be advised by the customer service consultant. 

Please email hello@mindhighclub.com for information on how to process your return if you have met the eligible requirements.

A refund or replacement will not be provided if:

  • You have opened the product 
  • The products are sent back to us and are damaged during transit. You must adequately package any goods you are returning to us
  • There has been a reaction to the products or they are not working as intended, this includes disliking the flavour, look or consistency of a product
  • There is a delay in delivery
  • There is an error made by the customer with respect to delivery information
  • Customers who choose to give authority to leave without a signature "leave the parcel if no one is home" and the parcel is not received/goes missing. To avoid this there is an option to choose "requires a signature" Note: this option is only available with Australia Post
  • Your order is lost in transit
  • No temperature sensitive products can be returned even if the product arrives warm, or the products have been delayed and/or have been exposed to warm temperatures once delivered
  • With price tags or markings

International Orders

We are unable to accept any international returns in exchange for credits or refunds under any circumstances. 

No refunds will be provided if your parcel is lost in transit or goes missing once delivered.